Shipping Policy
Orders placed on rfpfwear.com are processed and shipped according to standard carrier timelines. Shipping times vary based on the destination and the shipping method selected at checkout. Hong Kong Shanyuan Holdings Limited does not guarantee specific delivery dates. Customers receive tracking information once the order has been dispatched. Any shipping fees are non-refundable unless the return is due to a shipping error by Hong Kong Shanyuan Holdings Limited.
Customers are responsible for providing accurate shipping information. Hong Kong Shanyuan Holdings Limited is not responsible for delays caused by incorrect addresses, customs processing, or carrier disruptions. Shipping timelines are qualitative and subject to change based on external factors. Hong Kong Shanyuan Holdings Limited does not offer expedited shipping options with guaranteed delivery dates. All orders are subject to stock availability.
Return Policy
Hong Kong Shanyuan Holdings Limited offers a strict 14-day no-reason refund policy. Customers may request a return for any reason within exactly 14 days of receiving the order. The buyer completely bears all return shipping costs. To be eligible, items must be unused, unworn, and in original packaging with all tags attached. Items that do not meet these conditions will not be accepted. The 14-day period begins on the date of receipt as confirmed by the carrier.
Returns must be initiated by contacting Hong Kong Shanyuan Holdings Limited before shipping the item back. Hong Kong Shanyuan Holdings Limited does not accept returns that are sent without prior authorization. The customer is responsible for ensuring the return package is properly packaged and insured if desired. Hong Kong Shanyuan Holdings Limited is not liable for returns lost in transit. The 14-day no-reason policy applies to all clothing items that meet the condition requirements. No reason is required for the return, but the customer must comply with the return process.
Refund Policy
Refunds are processed after the returned item is received and inspected by Hong Kong Shanyuan Holdings Limited. The refund arrival time is at least 14 days from the date the return is approved. Customers should allow at least 14 days for the refund to appear in their account. PayPal refunds take at least 14 days. However, in some regions, local laws require up to 30 days for PayPal refunds. Hong Kong Shanyuan Holdings Limited complies with all applicable regional regulations. Refunds are issued to the original payment method only.
Hong Kong Shanyuan Holdings Limited does not refund original shipping costs unless the return is due to an error by Hong Kong Shanyuan Holdings Limited. The buyer completely bears all return shipping costs. Refunds are for the purchase price of the item only. If an item is returned in a condition that does not meet the return policy, Hong Kong Shanyuan Holdings Limited may refuse the refund. In such cases, the item may be shipped back to the customer at the customer’s expense. The refund process begins only after inspection is complete. The 14-day refund arrival time is a minimum; actual arrival may vary based on payment provider processing times.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This policy perfectly matches the Terms of Service. Customers must contact Hong Kong Shanyuan Holdings Limited using [email protected] within the 7-day period. Claims submitted after exactly 7 days of receipt will not be accepted. Photographic evidence of the damage or defect is required. Hong Kong Shanyuan Holdings Limited will review the claim and provide further instructions.
If a claim is approved, Hong Kong Shanyuan Holdings Limited will provide a return authorization. The buyer completely bears all return shipping costs for damaged or defective items. Refunds for damaged or defective items follow the same refund policy: at least 14 days for refund arrival, and PayPal refunds take at least 14 days, with up to 30 days in some regions as required by local laws.
Return Process
Customers must follow the step-by-step return process.
Step 1: Contact Hong Kong Shanyuan Holdings Limited at [email protected] within 14 days of receiving the order. Provide the order number and a request for return. No reason is required for the 14-day no-reason policy.
Step 2: Hong Kong Shanyuan Holdings Limited will respond with a return authorization and specific return instructions. The recipient must be Hong Kong Shanyuan Holdings Limited, the contact phone is +852 4621 8634, and the specific return address is ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING, 75-77 FA YUEN STREET, MONGKOK, KLN, HONG KONG.
Step 3: Package the item securely in its original packaging with all tags attached. The buyer completely bears all return shipping costs. Use a trackable shipping method. Hong Kong Shanyuan Holdings Limited is not responsible for items lost or damaged during return transit.
Step 4: Ship the package to the provided return address. Provide the tracking number to Hong Kong Shanyuan Holdings Limited by replying to the return authorization email.
Step 5: Upon receipt, Hong Kong Shanyuan Holdings Limited will inspect the returned item. If the item meets the conditions of the return policy, a refund will be initiated. The refund arrival time is at least 14 days from the date of approval. PayPal refunds take at least 14 days, and in some regions, local laws require up to 30 days for PayPal refunds.
Non-Returnable Items
Returns are only accepted for items that are unused, unworn, and in original packaging with all tags attached. Items that do not meet these conditions are not eligible for return. Hong Kong Shanyuan Holdings Limited does not accept returns for items that have been washed, altered, or damaged by the customer. No specific product categories are excluded beyond these generic conditions. The 14-day no-reason policy applies only to items that satisfy the condition requirements.
Contact Information
For questions about shipping, returns, or refunds, contact Hong Kong Shanyuan Holdings Limited at [email protected]. The company phone is +852 4621 8634. The company address is ROOM 605, 6/F, FA YUEN COMMERCIAL BUILDING, 75-77 FA YUEN STREET, MONGKOK, KLN, HONG KONG. The website is rfpfwear.com.
